Sweat the Small Stuff
Sweat the Small Stuff by Robb Woolsey Unfortunately, our reputations often rest not on our ability to do what we say, but rather on our ability to do what people expect. Which makes it all the more important to set the correct expectations. This past week I was reminded of this simple yet valuable lesson. I was shopping for professional services and had narrowed my search down to two candidates. After speaking with both and being asked to provide them with information, each had promised a written proposal by the next morning. One responded within hours, the other responded wanting another phone call. While I know this sounds trivial, that finalized my decision. From their perspective, I am certain that asking for another phone call seemed insignificant. However, from my perspective, with her half way across the country and already not following up with what had been promised, I was instantly aware of the distance between us and was now uneasy that the entire process coul...